Terms & Conditions

These terms govern the use of our food delivery services. Please read them carefully before placing an order.

1. General Provisions

• By placing an order, the customer agrees to the terms of this agreement.
• The delivery service reserves the right to modify the terms without prior notice.

2. Order and Payment

• Orders are accepted via website, phone, or messaging apps.
• Payment is available online or in cash upon delivery.
• An order is considered confirmed after payment is received.

3. Delivery Terms

• Delivery is made to the address provided at the agreed time.
• If the recipient is not present, the order may be left with third parties (concierge, neighbor, etc.) with customer consent.
• We are not responsible for delivery delays due to circumstances beyond our control.

4. Return and Replacement

• Returns or replacements are accepted in case of defective, spoiled food, or order mismatch.
• Claims must be made within 3 hours of delivery.
• A photo of the delivered items is required to process a return.

5. Data Privacy

• Customer data is used solely for order processing and delivery and is not shared with third parties without consent.

6. Force Majeure

• We are not liable for failure to fulfill obligations due to force majeure (natural disasters, emergencies, etc.).

If you have any questions, feel free to contact us. Thank you for choosing our delivery service!